Got a question?

Where and when can I get it?

This is a massive undertaking. We’re aiming to boost commercial roll-out to bring fibre based broadband to 96% of Wales – that’s over 1.3 million premises.  For those premises beyond the fibre footprint we’re aiming to improve speeds using alternative technologies.

Engineers have already begun building the new fibre network in the following Welsh communities: Bangor, Caernarfon, Dolgellau, Ebbw Vale, Menai bridge, Porthmadog, Pwllheli and Tredegar.

We have published a coverage map for Wales which shows whether roll-out is planned to start in your local authority in Year 1 or Year 2.  Roll-out will commence in fourteen local authorities in Year 1, and will be underway in all local authorities in Wales during Year 2.

We will  announce a new list of exchanges every three months during the roll-out, and a postcode checker facility will be available from Spring 2013.

How do I get involved?

Register your interest in receiving updates on when superfast broadband is coming to your area here.

In some areas this information may help to plan the best technology solution according to the needs of your local community. If this is the case, we will let you know and actively engage with interested members of your community. What is fibre broadband?

Fibre broadband is the next generation of broadband – much faster, more reliable and it uses a different technology. Whilst traditional broadband (known as ADSL) is delivered via copper telephone lines, fibre broadband uses fibre optic cable.

Fibre broadband can be delivered in two ways from the exchange: fibre to the cabinet (FTTC) and fibre to the premises (FTTP).

FTTC uses fibre-optic cables throughout the network right up to the street cabinet. It then uses copper wires to connect the cabinet to homes and businesses. FTTC provides wholesale download speeds up to 80Mbps and upload speeds up to 20Mbps.

FTTP means fibre-optic cables run right to the door of each house or business. It provides wholesale download speeds up to 330Mbps and upload speeds up to 30Mbps.

The project will ensure Wales has access to world class broadband speeds of up to 80Mbps by end of 2015. Ultra-fast broadband speeds of up to 330Mbps will also be deployed in certain areas and, as of Spring 2013, anyone in a FTTC-enabled area will be able to upgrade to FTTP ‘on demand’ should Welsh businesses want to upgrade to even faster speeds.

According to the regulator Ofcom the current average broadband speed in Wales is around 9Mbps, so Superfast Cymru will deliver a significant uplift in speeds.

Wales will see £425 million invested to expand superfast broadband throughout Wales. This will have the power to transform the life, work and play of citizens across Wales. What’s more, superfast broadband will boost the economy of Wales, enabling businesses to work more effectively in new ways and reach out to new customers.When can I get fibre broadband?

Fibre broadband is being rolled out across Wales between now and the end of 2015. Go to our ‘Where and When’ page to see when roll-out is planned for your area.  If you are one of the premises in Wales that can connect straightaway, contact your choice of Internet Service Provider to place an order.

Please note that not all of one area will go live on the same day. If fibre broadband has already started to become available in your area but you can’t get it yet, register to be kept in the loop and we’ll email you when fibre broadband becomes available to you.Why can’t you tell me if I am going to get fibre broadband now?

We’re planning the roll-out, working closely with our partners, taking into account many factors including local demographics and geography, areas where roll-out will particularly benefit the economy, planning requirements, the existing engineering infrastructure and the availability of suitable technologies to provide a service. Engineering plans and delivery timescales do also depend on factors such as planning applications, the provision of electricity to the new roadside cabinets and even the weather.

It’s not possible with a programme of this size to plan every area at the same time. One of the biggest pieces of work for the Superfast Cymru programme is the upgrading of around 3,000 green roadside cabinets.  In most cases this will require an additional new cabinet placed close by the existing one.

We fully understand the huge importance of fibre broadband and we will keep you regularly updated as our plans evolve.  This is why we are publishing high level information now on where work will be underway in local authorities across Wales in Years 1 and 2. We will continue to announce a new list of exchanges every three months, and a postcode checker facility will be available in Spring 2013.How do I get fibre broadband?

Once you’ve checked your line to confirm fibre broadband is available to you, it’s much the same as ordering normal broadband. There are a number of different Internet Service Providers (ISPs) offering the service, so you can just shop around and choose the best deal for you. You can see a list of ISPs currently offering fibre broadband in Wales.Can I speed up the roll-out in my area by gathering registrations of demand?

The fibre broadband roll-out is not dependent on the number of registrations of interest, although everyone interested should register with us. In some areas this information may help to plan the best technology solution according to the needs of your local community. If this is the case, we will let you know and actively engage with interested members of your community.

See the FAQ ‘How does the programme plan its roll-out?’When fibre broadband becomes available in my area, will my broadband simply get faster without me taking any action?

No – to get fibre broadband, you’ll need to place an order with an Internet Service Provider (ISP). This is because fibre broadband uses a different technology (e.g. fibre optic) and an engineer will need to visit your premises to install the necessary equipment.

There are several ISPs offering fibre broadband in Wales so you can shop around and choose the package that’s best for you. If you choose not to upgrade to fibre broadband, you’ll be able to continue using your existing broadband service as normal.What does fibre broadband cost?

Lots of communications providers offer, or are currently trialling, superfast fibre broadband services for homes, often bundled with phone and TV packages as well.

Check out the deals Internet Service Providers offering services in Wales have available on their websites  and choose the one that best meets your needs.How long does it take to be installed after I place an order and what does installation involve?

The time before installation of fibre broadband may vary from one Internet Service Provider to another, but typically it would take about two weeks. An engineer will call and install a new modem at your premises and you will receive a new router from your Internet Service Provider. In most cases, your other telephone and computer equipment will not need to be replaced.How fast is fibre broadband?

The exact speeds you will be able to get will depend on how your own premises are connected. There are two main ways in which fibre optic can be used to bring you fibre broadband.

Fibre broadband can be delivered in two ways: fibre to the cabinet (FTTC) and fibre to the premises (FTTP).

FTTC uses fibre-optic cables throughout the network right up to the street cabinet. It then uses copper wires to connect the cabinet to homes and businesses. FTTC provides wholesale download speeds up to 80Mbps and upload speeds up to 20Mbps.

FTTP means fibre-optic cables run right to the door of each house or business. It provides wholesale download speeds up to 330Mbps and upload speeds up to 30Mbps.

The exact speed you get also depends on a number of additional factors like the length of your line from the telephone exchange or green roadside cabinet, the line quality and the equipment and internal wiring within your premises. Superfast Cymru is working to ensure that everyone gets as fast a speed as possible given their geographical location.Why can’t you tell me when my specific area is going live?

It’s not possible with a programme of this size to plan in detail every area at the same time. We fully understand the huge importance of fibre broadband and we will keep you regularly updated as our plans evolve.

Engineering plans and delivery timescales can change and do depend on factors such as planning applications, the provision of electricity to the new roadside cabinets and even the weather.

This is why we are publishing high level information now on where work will be underway in local authorities across Wales in Years 1 and 2.  We will continue to announce a new list of exchanges every three months, and a postcode checker facility, showing what year your exchange will go live, will be available in Spring 2013.

Also, engineering plans and delivery timescales do depend on factors such as planning applications, the provision of electricity to the new roadside cabinets and even the weather.

This is a major project, and the detailed planning process will take place over the three years.How does the programme plan its roll-out?

The aim of Superfast Cymru is to achieve the best long-term broadband coverage for the whole nation.

We’re planning the roll-out, working closely with our partners and participating organisations, taking into account many factors including local demographics and geography, planning requirements, the existing engineering infrastructure and the availability of suitable technologies to provide a service.

It’s not possible with a programme of this size to plan every area at the same time so some areas will be enabled before others. We fully understand people’s frustration and the huge importance of fibre broadband and we will keep you regularly updated as our plans evolve.

The project will tackle a range of areas at the same time, including geographically challenging and easier coverage areas across Wales. Overall, we are focused on ensuring the roll-out is as efficient as possible, in order to meet our completion date of the end of 2015.I live in a rural location. I can’t even get a decent broadband speed now. Will I ever get superfast fibre broadband?

Superfast Cymru is aiming to bring faster broadband to as many homes and businesses as possible by end of 2015. Those premises that are not covered will not be in discrete, convenient and easily identifiable locations but will be scattered across all parts of Wales where local geography presents engineering challenges.

Work is underway to identify an appropriate and flexible mechanism to address high-speed broadband availability in these hard to reach premises.

Most importantly, we will ensure speeds are capable of being uplifted for all premises in Wales.  More detailed information on how to access this support will be available in spring 2013.

In the meantime, if you would like further information on this package of support when available please register.

What is ‘cloud computing’?

Cloud computing is the next stage in the evolution of the Internet. It is a relatively new term that describes the use of information technology services and resources that are provided on a service basis. In cloud computing, everything – from computing power to computing infrastructure, applications and business processes – are delivered to you as a service wherever and whenever you need.

The software and data are no longer hosted on your computer or server, but remotely at a data centre. Some cloud computing services are free and some are available as a pay-as you-go service. Because it is easy to scale up and down and because the user doesn’t have to know anything about the underlying technology, individuals can access the most sophisticated software and Application Programming Interfaces (APIs).

Many people already use cloud computing services without realising it things like email accounts, Facebook, You Tube and Google Maps.

One of the great selling points of cloud computing is lower costs. Businesses will have lower technology based capital expenditure. Cloud computing also enables users to access systems no matter where they are located or what kind of device they are using.

This flexibility is what is attracting individuals and businesses to move to the cloud.What if I live on the border area to England?

For homes and businesses in Wales along the border, providing they are within the 96% of premises that will be covered by Superfast Cymru, then they will have access to fibre broadband whether they are served by exchanges within Wales or across the border in England.Why is roll-out being prioritised in Enterprise Zones and Local Growth Zones?

The Enterprise Zone areas are a priority for the project as these are areas of economic importance for Wales. We are working with each of the seven Enterprise Zones to identify their specific requirements. Following this, we will look to ensure Local Growth Zones (LGZ) are prioritised for roll-out. We are currently looking to establish how we can bring these areas forward in the plan as much as possible. For more information visit the Welsh Enterprise Zones website.What is the total cost of this project, and public sector investment?

Superfast Cymru, together with BT’s overall investment in Wales, will see £425 million invested to expand fibre broadband throughout Wales. This has been achieved through a total investment by the public sector of £205 million, which includes European Structural Funding of £89.5 million, (£80 million of which is Convergence funding) UK Government funding of £56.9 million and Welsh Government funding of £58.6 million.

Superfast Cymru has now received State Aid approval from the UK Government. Wecan now complete the Major Project Notification process to secure the £80 million funding from the European Regional Development Fund for the structural funded project in Convergence areas of Wales.Will the project create new jobs in Wales?

Superfast Cymru will create a minimum of 50 new jobs and 100 new apprenticeships across Wales. We have already recruited 25 new apprentices. Superfast Cymru will also ensure that at least 900 people are able to get work experience working on the project, and will protect over 300 existing jobs in Wales.

To register your interest in BT jobs in Wales visit www.bt4me.co.ukWhat is Superfast Cymru all about?

In Wales we are developing a nationwide superfast broadband infrastructure. Superfast Cymru will boost commercial roll-out to deliver fast fibre broadband to 96% of homes and businesses in Wales by end of 2015. We are aiming to bring faster broadband to the final few percent of premises through a flexible package of support and a mixture of technologies.

We’ve been able to combine European funding together with that of the public and the private sector to get a ‘once in a lifetime’ level of investment – this is the largest partnership of its kind currently in the UK. It is a major infrastructure investment that will take three years to complete. To introduce a high speed broadband infrastructure to rural areas on this scale is an immense engineering task. The programme will deploy around 3,000 new fibre broadband cabinets and 700km of fibre optic cable to bring superfast broadband to Wales – enough to travel the perimeter of Wales 330 times!

Superfast Cymru is set to transform the broadband landscape in Wales and to promote economic growth and sustainable jobs in Wales. We have estimated that up to 2,500 further full times jobs could be created throughout the Welsh economy over time. It will ensure we are at the forefront of the global digital economy and help to champion Wales as a great place to live, work, invest and visit.BT has won the contract – does that mean I have to use them as my internet service provider?

No. A big plus of the Superfast Cymru approach is that BT’s network is open which means you will have a choice of service provider. You will be able to shop around for the best package to suit your needs from a wide range of providers who will have access to the improved network.